Frequently Asked Questions - Alto Hotel On Bourke melbourne


What are the reception hours of Alto Hotel On Bourke ?

24 hour reception..


What is check-in and check-out times for Alto Hotel On Bourke ?

Check In Time is 1400hrs, Check Out Time is 1000hrs.


What is the phone number for Alto Hotel On Bourke ?

+ 61 3 8608 5500


What city Alto Hotel On Bourke is in ?

Melbourne.


What is mailing address for Alto Hotel On Bourke ?

636 Bourke St melbourne cbd victoria 3000 australia


What credit cards are accepted by Alto Hotel On Bourke ?

Visa , Mastercard , American express , Diners club


How far are you from the Skybus Airport bus terminal?

Skybus Terminal is approximately 90 Metres, or about 1 minutes walk from Alto Hotel. the bus leaves every 10 minutes from very early in the morning to late at night and every 20 minutes over night. For more details see Skybus website. www.skybus.com.au


How far are you from the Southern Cross Station?

Approximately 90 Metres, or about 1 minutes walk.


How far are you from the Trams and how do I pay for the tram ride?

We are 30 Metres from the Tram Stop, you can buy tickets on the tram [Please note; only coins are accepted - no notes.]


Do you have car-parking on premises?

Yes , we have 2 car-parks for self parking, 1 on premises (limited spaces), suitable for smaller cars and one nearby which can take utes and other large vehicles. Bookings for parking are required. Please contact the hotel directly. On arrival park in 5 minute zone opposite hotel entrance. See reception for more details.


How far are you from shopping, restaurants and cafes?

We have shops and restaurants, cafes & pubs all round us, there is also the new Spencer St. Shopping Centre, with 200 + shops only 1 minutes walk away and Bourke St. Mall 3 blocks or 6 minutes walk from the hotel. The tram to Bourke St. Mall stops in front of Alto Hotel on Bourke.


Do you have a restaurant? Do you serve breakfast and dinner at the hotel?

The A-Lounge, is open 7 days per week for Breakfast and Monday to Friday as a Bar with light meals ( bar is closed on all Public Holidays). Discounted breakfast option can be selected when making your booking however cannot be cancelled after the booking arrival date.


How far are you from the CBD [Central Business District]?

We are in the CBD, Bourke Street is the main shopping street in Melbourne's CBD.


How far are you from the or Bourke St. Mall, or centre of the CBD?

We are 3 block, [around 6 Minutes walk] from the Bourke St. Mall, which is the very centre of Melbourne city.


How far are you from Etihad Stadium?

We are 600 Metres or around 5 minutes walk from the Stadium, or around 1 minutes walk to the Spencer Street escalators leading to the stadium.


How far are you from Docklands?

We are around 90 Metres or 1 Minutes walk to the Spencer St. entrance of Docklands. We are around 8 to 10 Minutes walk to New Quay, the restaurants district of Docklands.


How far are you from Crown Casino

We are 3 blocks or around 6 minutes walk from the Casino


How far are you from the Exhibition Centre?

We are 3 blocks or around 6 minutes walk from the Exhibition Centre at Yarra River


Do you have a Gym?

Guest have free access to the newest and best Gym in town, it is 1 block from us at the cnr. Of William and Bourke St.


Do you have a Massage Room at the hotel?

Yes we have a complimentary Relaxation Room with the latest in electronic massage chairs


Do you have High speed Wi-Fi and Cable internet?

Yes, our Guest enjoy free Wi-Fi


Do you have weekly or long term rates?

Yes , please refer to our Rates page on this web-site


Do you have a Sustainable Business model? Are you a "green" Hotel?

Yes we are possibly the "greenest" hotel in Melbourne, for details on our very extensive Green Star Program please see www.altohotel.com.au and click on Green Star.


AIRPORT BUS -Tullamarine Airport

TULLAMARINE AIRPORT (Skybus Tel. 9335 3066 or www.skybus.com.au). The airport Skybus departs from Southern Cross Melbourne Bus Terminal. The terminal is on Spencer Street, approximately 90 metres from Alto Hotel and is within easy walking distance. Travel time: from Southern Cross bus terminal to Tullamarine Airport, allow 25 minutes. Departures: Buses depart every 10 minutes between 5am &10pm and hourly during the night. Approximate costs: (Nov 2010) $ 16 for adults one way, $26 return ticket. $ 6 for children one-way under 14 years. $ 36 for families one-way includes 2 adults and up to 4 children, $56 for return tickets.


AIRPORT BUS -Avalon Airport

AVALON AIRPORT (Sita Coaches tel. 9689 7999 or www.sitacoaches.com.au ) Avalon bus service departs from Bay 66 at Southern Cross Melbourne Bus Terminal. The terminal is on Spencer St approximately 90 metres from Alto Hotel and is within easy walking distance. Travel time: Melbourne to Avalon Airport, allow 50 minutes. Departures: Buses depart 2 hours and 5 minutes prior to each flight departure. There is no need for bookings, but it is preferable to talk to the company in order to get exact departure times. Approx costs: (Nov 2010) from Southern Cross Terminal $20 adults single, $36 return $10 child single, $20 return Hotel pickup by Sita Coaches $27 adult, $13.50 child


AIRPORT TAXI or LIMOUSINE

For reservations please dial 9 or use the automatic direct line in main foyer. For early flights we recommend you book the previous night and be in the foyer a few minutes prior to the booked time. At all other times please allow approximately 10 minutes for cab to arrive at hotel. Travel time to Tullamarine Airport; allow 40 minutes at peak times and 30 min. at all other times. Travel time to Avalon Airport; allow 70 minutes at peak times and 50 minutes at all other times. Approx cost (Nov 2010) is approximately Aust $60 to Tullamarine Airport and A$115 to Avalon.


DO I NEED TO PAY A DEPOSIT

All bookings require a deposit of one night accommodation to secure your booking. This will be deducted at time of booking from your credit card. Should a booking be cancelled more than 2 days prior to arrival date the deposit will be refunded.


IS A CREDIT CARD REQUIRED AT CHECK IN

Credit Card BELONGING TO THE RESERVATION HOLDER MUST be presented for authorisation on arrival. Credit Card holder must be the registered guest. A pre-authorisation of $50 minimum plus outstanding accommodation charges, will be processed on the credit card at check-in. Pre-authorisations amounts are set aside by the credit card company for up to 14 days and will temporarily affect your available funds balance or spending limit.


WHAT IS YOUR CANCELATION POLICY

Advance Purchase bookings - cancellations or changes are not permitted, non refundable. All other bookings we must be notified of cancellations and or changes at least 2 days prior to arrival date, in order to avoid a no show/cancellation charge of one full night's room rate. Cancellation with less than 2 days notice will incur a fee equal to one night's room rate. We must be notified of cancellations and or changes at least 2 days prior to arrival date or affected date, in order to avoid a no show/cancellation/change charge of one full night's room rate. Cancellation or changes with less than 2 days notice will incur a fee equal to one night's room rate (Cancellation or No Show: first night's room rate. Change: room rate for first night affected by change) Bookings made via travel Agents, website and or other third parties (i.e. bookings other than direct to Alto Hotel website, telephone or e-mail) may have different terms and conditions. Changes and or cancellations should be directed to the company, travel agent, website or third party where you made your original booking