854 reviews from guests stayed at The Best Western Plus Travel Inn
Rating 9 out of 10 225 Drummond Streetcarlton, victoria, australia3053
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Very good - comfortable, clean room. Shower a little tight squeeze and some noise coming up from the pool in the courtyard in the evening detracted just a little.
Alan from Melbourne, Australia 02 December 2011
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very good
Yi from Sydney, Australia 02 December 2011
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I just needed a bed for the night and it was fine; clean, the bed was comfortable, the staff were pleasant - breakfast staff wonderful.
Alicia from Melbourne, Australia 29 November 2011
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Very pleasant stay. Convenient to Museum, Lygon Street and short walk to tram to City. Outdoor/smoking/pool area particularly appreciated by partner who smokes. No complaints at all.
Julie from Melbourne, Australia 23 November 2011
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I have only one issue: the swimming pool was not very clean. There was some "sediment" at the bottom.
Silvia from Newcastle, Australia 14 November 2011
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Very good
Chris from Melbourne, Australia 09 November 2011
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We had a wonderful stay, staff very helpful, lovely clean room and good location.
Elaine from Perth, Australia 09 November 2011
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very pleased
Angelo.cirillo from Shepparton, Australia 08 November 2011
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Convenient location. Direct access by phone to taxi company. Breakfast very good. Staff friendly and helpful.
Robyn from Canberra, Australia 07 November 2011
Thank you for your feed back and for choosing to stay at the Travel Inn. We are looking at a way to have a ramp access to the hotel but according to building/council regulations we cannot do this as it is too steep. In terms of bags you can take them straight through to the car park and take the lift to reception.
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Great being next to Lygon St and thanks to the staff member who found my laptop that I had left in the reception foyer, happens when you get old!
Chris
Chris from Wagga, Australia 07 November 2011
Thank you for your positive feeback Chris. Not a problem with the laptop we all have those forgetful moments. We are glad you enjoyed your stay and hope to see you a again.
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stayed here last year. Rooms are comfortable and clean. Love the location, Lygon street round the corner and the close proximity to the city is great. Would recommend it.
Michelle from Melbourne, Australia 05 November 2011
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The staff were welcoming and helpful with their information. Even though there was a minor glitch with the fold out bed not being in the room when we arrived the receptionist quickly fixed the problem and gave us the room safe without a charge. On this point I do think the safe should be included in the price. Not a good thing to have to pay extra for the safe particularly in this day and age. This would be my only criticism. The gym option was great!
Leanne from Melbourne, Australia 01 November 2011
Thank you for your feedback it is greatly appreciated. In terms of the SKYBUS it is unfortunate that they have terminated any services past Quensberry st however we suggest using a company called STAR BUS. They offer door to door (direct) service to and from the airport.
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Hassle free
Guest From from Melcourne, Australia 25 October 2011
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It was clean and tidy
Sean from Brisbane, Australia 24 October 2011
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Enjoyed our stay. Nice room, great location and will deffinately stay there again in the future.
Lyle from Wangaratta, Australia 21 October 2011
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The staff at the font desk were very friendly and helpful, this made our stay much better
Brooke from Melbourne, Australia 21 October 2011
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Great accommodation located close to my needs recommended place to stay
Anthony from Melbourne, Australia 20 October 2011
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very happy with my stay. The room was ready when I arrived. Staff were courteous and helpful and the room was clean and comfortable and early checkout was seamless due to 24 hour reception.
James from Ayr, Australia 19 October 2011
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we had a pleasant stay. The window was very small and the view non existent (room 237). It made us at times feel as if trapped in a box. The pool area impressed us. Overall a very good experience.
Peter from Echuca, Australia 17 October 2011
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great perfect location
pillows are a bit flat and uncomfortable
otherwise highly recommended
Nini from Adelaide, Australia 17 October 2011
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There were noisy people staying on our floor but the reception staff dealt with the problem efficiently. So, well done!
We appreciated the option of a late check-out.
The only hitch in our stay was the Skybus connection service said they no longer go to this hotel (but they dropped us off anyway). Can this be fixed as the Skybus service is great?
Thanks for the opportunity to give you feedback.
Michael from Melbourne, Australia 10 October 2011
Thank you Michael for your feedback and we apologise again for the noise. In terms of the SKYBUS shuttle the service termination to our hotel was not by us. As of June 01st 2011 SKYBUS have ceased all services past Queensberry Street. Therefore we use a company called STAR BUS which will do a hotel and aiport pick up and drop off. Thank you again and we are glad you enjoyed your stay and hope to see you again.
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We enjoyed our stay at your Motel however it would have been even better had your restaurant been open for dinner on the Friday and Saturday night. We had travelled down to Melbourne on Friday night and would have greatly appreciated being able to get a meal Friday night.
Chris from Oxley, Australia 10 October 2011
Thank you for your feedback. In terms of the restaurant hours, we used to open every night of the week, but we found on the weekend alot of our guests come to Melbourne for functions & to dine on Lygon street, therefor we closed on these 2days. We are however implementing a snack menu ie; lasagane, wedges etc as of this weekend. Sorry about the inconvenience caused and we hope to see you again.
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Very friendly & easy to check in and out etc. Only negative is the car parking is a bit small and the elevator very slow.
Wendy from Yarrawonga, Australia 10 October 2011
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Great
Danielle from Melbourne, Australia 08 October 2011
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great location/ value for money but no frills
Sam from Brisbane, Australia 04 October 2011
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very Good
Trevor from Melbourne, Australia 03 October 2011
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very happy with the experience
Trish from Brisbane, Australia 28 September 2011
Thank you for your feedback Trish & choosing to stay at the Travel Inn hotel. We will ensure that Skybus information is removed from our website. One of our receptionist's would have booked your with our preferred shuttle service Star Bus. Also there is a computer located in our lobby for guest's to use. It is located just opposite the reception desk. We hope to see you again soon.
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All staff were very friendly, especially breakfast staff.
The location was about where we wanted to be in the city.
The Travel Inn was very clean and would come back again if ever we are in Melb.
Guest From from Carey Bay, Australia 27 September 2011
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Very good. We selected you because of your proximity to the Melbourne Museum; we chose one of the cheaper rooms, the stay was everything we expected (though we're not totally convinced that the bathroom needed to be quite as cramped for space as it was!). However, as a base for sleeping, washing and eating it was fine.
Anew from Adelaide, Australia 26 September 2011
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Mo overall experience was good. I enjoyed it and the location was great! Reception staff were very good (especially the dark girl - sorry but I did not get her name).
Brendon from Melbourne, Australia 26 September 2011
Thank you for your prositive feedback Brendon. I am glad you enjoyed your stay. My name was Kali.
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stay there everytime I go to melb
SANA from Campbelltown, Australia 26 September 2011
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quiet and peaceful stay with amenities close by
Fiona from Melbourne, Australia 23 September 2011
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The friendliness and pleasant attitude of the staff was one of the nicest things about this hotel. I stayed with my young son, who was at first a bit disappointed as he was hoping for a skyscraper type, but after awhile said it was not too bad after all! The beds and pillows were comfortable, and the food was good. Location was perfect for us (visiting the Museum, and Lygon Street). I visit Melbourne on my own for business and like to stay in the area, would consider staying here again.
Victoria from Newcastle, Australia 17 September 2011
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Staff were extremely helpful. Room was tidy and comfortable great location. very relaxed resturant lovely food for both dinner and breakfast.
Katrina from Melbourne, Australia 12 September 2011
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I commend the staff on their knowledge of all local attractions and directions
Maree from Melbourne, Australia 12 September 2011
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Very close to the Lygon restaurant's
Brendan from Melbourne, Australia 12 September 2011
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verry enjoyable and would reccomend,, even though we found a pizza box under the bed which was not ours, overall will be back, thankyou
Michael from Burnie, Australia 06 September 2011
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Good stay as always. Staff are very pleasant and helpful. Bathroom was a bit small and awkward in this room but OK for a few days. Overall, as always. a very good experience that we repeat fairly often when a room is available.
Ed from Melbourne, Australia 30 August 2011
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I booked with the understanding that I would have a corner spa as shown in the picture in wotif. (triangular in shape) I had a bath-shaped spa which was in the corner. I would not have booked here if the room had not shown a corner bath spa. When I commented on it to the staff member on the front desk, she said there was nothing she could do.
Any explanation of this matter would be greatly appreciated.
This event soiled my Travel Inn experience, even though the decor was acceptable, the room was very clean, and the staff were (otherwise) friendly and helpful.
One other thing - for a room booked for 3 adults, there were two mis-matched wine glasses and two water tumblers. An extra set of glasses would have been a nice touch.
Ellen from Brisbane, Australia 30 August 2011
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Clean, comfortable and modern fittings. Excellent value. Thank you!
Janine from Kyabram, Australia 29 August 2011
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Excellent, friendly and efficient staff. Pleasing to see the same staff at the bar, restaurant and front desk. They are all great.
Spiro from Adelaide, Australia 22 August 2011
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Room was comfortable for an overnight but bit small for a longer stay
Suzanne from Canberra, Australia 22 August 2011
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I couldn't sleep well in the morning because construction started around 6am.
Yoshio from Tochigi, Japan 17 August 2011
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A most enjoyable evening. The cooked breakfast was excellent and the staff looked after guests extremely well.