806 reviews from guests stayed at Birches Serviced Apartments
Rating 9 out of 10 160 Simpson StreetEast Melbourne, Victoria, Australia3002
Overall Rating
9/10
Cleanliness
Service
Staff
Location
Comfort
Value for money
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Very accommodating, arrived early and was able to access room prior to midday. Staff excellent.
Philip from Moe, Australia 28 September 2016
Hi Philip
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we look forward to welcoming you back again soon.
Kind regards
Alan and the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Excellent
Shireen from Melbourne, Australia 28 September 2016
Hi Shireen
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we do hope to have the opportunity to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Love to stay at your town house
Vukica from Adelaide, Australia 28 September 2016
Hi Vukica
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we do hope to have the opportunity of welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
The staff were very helpful, friendly and kind.
The apartment was perfect for my needs and close proximity to the city and eateries.
Would definitely recommend staying there.
Vanessa from Melbourne, Australia 16 September 2016
Hi Vanessa
Thank you for taking the time to send through your feedback following your recent stay with us: it is appreciated and we look forward to welcoming you back to Birches again soon.
Kind regards
Alan & the team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Very friendly staff who provide excellent serevice.
Great location.
Arie from Melbourne, Australia 10 September 2016
Hi Arie
Thank you for taking the time to send through your feedback following your most recent stay; it is appreciated and we look forward to welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Wonderful staff, room certainly exceeded expectations, was a bit chilly though, even with the heater and extra blankets, but otherwise, absolutely lovely!
Alexana from Melbourne, Australia 31 August 2016
Hi Alexandra
Thank you for taking the time to send through your feedback: it is appreciated. I imagine there is a "slight" difference in temperature in Melbourne to what you are used to; just glad you weren't here earlier in the month when it got down to 3 degrees! We do hope we will have the opportunity to welcome you back again - perhaps in Summer!
Kind regards
Alan & the birches team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
I always enjoy the excellent service by staff and the ambience and comfort of the apartment. I wish I could stay there for weeks !
Phyllis from Phillip Island, Australia 07 August 2016
Hi Phyllis
Sorry I missed you on your last visit, however I was enjoying a holiday of my own! Glad to see that everything went smoothly in my absence and look forward to welcoming you back again soon.
Kind regards
Alan
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
no complaints...will use again when required
Jennifer from Strathbogie, Australia 05 August 2016
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Just a quick trip for us. Next time we would get the twin room. We didn't know one was available.
Harry from Eden, Australia 01 August 2016
HI Harry
Thanks for your comments. Just remember when you are making the booking request the twin share and we'll make sure your request is confirmed.
Cheers and hope to see you soon
Jennie @ Birches
Hi Paul
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we do hope to be able to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Excellent value for money, and outstanding for people who are travelling or relocating to Melbourne with pets. Staff helpful at checkin and checkout.
Joanne from Canberra, Australia 14 July 2016
Hi Joanne
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated. I do hope you have settled into your new home.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Great place to stay close to public transport and a great park across the road super easy to get to and the rooms are a great size for families.
Melissa from Melbourne, Australia 11 July 2016
Hi Melissa
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we look forward to welcoming you back again soon.
Kind regards
Alan and the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Everything was perfect from the very beginning, I really enjoyed my staying, many thanks!
Yana from Phuket, Thailand 21 June 2016
Hi Yana
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated. Coming form the Tropics, I'm sure you would have been "hit" by the cold weather, even we have found it cool! We do hope to have the opportunity to welcome you back soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Great size apartment, perfect location for what we needed. Alan was lovely and so was the lady on reception the next morning. Will recommend to others.
Kerryn from Melbourne, Australia 20 June 2016
Hi Kerryn
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we do hope to have the opportunity to welcome you back again soon.
Kind regards
Alan & the Birches Team
PS Hope the wedding went well, but more importantly that "the hair" didn't get wet!!
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
You offer the consist standards we expect over the years.
Thomas from Melbourne, Australia 20 June 2016
Hi Thomas
Thank you for sending through your feedback following your recent stays with us; it is appreciated and we do hope to have the opportunity to welcome you back again soon.
Kind regards
Alan & the Birches Team
PS Hope the trip home was "uneventful"!
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Satisfactory
Raul from Canberra, Australia 27 May 2016
Hi Raul
Thank you for sending through your feedback following your recent stay with us: it is appreciated. We do hope to have the opportunity to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Wonderful - as always, so close to the MCG!!
Glenda from Wangaratta, Australia 25 May 2016
Hi Glenda
Thank you for sending through your feedback following your recent stay with us: it is appreciated and we look forward to welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
The only disadvantage was having to climb two sets of stairs but I guess I could have avoided that by asking for a ground floor room when I booked
Peter from Melbourne, Australia 21 May 2016
Hi Peter
Thank you for sending through your feedback following your recent stay with us; it is appreciated. Perhaps your next stay could be for pleasure and not medical procedures!
Kind regards
Alan and the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Booking was easy, getting key was easy (I arrived after office hours) staff helpful; didn't like having to climb into bath to have shower, have problems with legs, also felt I could slip on bath surface; some areas a bit shabby - kitchenette area, glue coming away from tiles; couldn't reach cups, glasses, jug, etc without climbing on a chair as the cupboards too high for a shorty like me, bed very comfortable; sofa was also comfortable; loved the wi-fi assessibility; I did NOT like climbing stairs with luggage
Tina from Melbourne, Australia 21 May 2016
Hi Tina
Thank you for taking the time to send through your feedback following your recent stay with us. When this building was erected back in the 70's they unfortunately didn't think lifts were necessary and now finding an area to install one is almost impossible. Should we have the opportunity to welcome you back, please request a ground floor room with walk in shower. Once again, we appreciate your feedback.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Really good, office staff friendly and helpful, only issue with tight parking, can't do much about it, but twice were no spaces which I paid for, and office closed so no permit. Overall very happy! Thankyou!
Pamela from Melbourne, Australia 18 May 2016
Hi Pamela
Thank you for sending through your feedback following your recent stay with us; it is appreciated. You should have mentioned the parking problem so we could arrange the permit for you. Hope you had a good trip back to NZ and we do hope to have the opportunity to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Hi Alan. Thank you so much for putting us in the House in 167. It was a real surprise and we were very greatful. See you in a few weeks. Melinda
Melinda from Eganstown, Australia 15 May 2016
Hi Melinda
Glad you enjoyed it - look forward to welcoming you back again soon.
Kind regards
Alan
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
A fabulous place to stay in an ideal location.
Deborah from Canberra, Australia 11 May 2016
Hi Deborah
Thank you for taking the time to send through your feedback; it is appreciated and we do hope to be able to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
The town house was great for 3 adults and we would certainly ask to use it again.
Jack from Melbourne, Australia 03 May 2016
Hi Jack
Thank you for sending through your feedback following your recent stay with us and for letting us know about the pizza - sounds like we need to recommend "Domino's" in future.
We do hope to have the opportunity to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
We found the location extremely good. We enjoyed our stay with you very much and would recommend it to others.
James from Sydney, Australia 02 May 2016
Hi James
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated. We do try to have the "slippery when wet" signs at the ready and take your point that they need to be displayed immediately. We do hope to have the opportunity to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
good- comfortable with all that we needed
Therese from Brisbane, Australia 28 April 2016
Hi Therese
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we do hope to have the opportunity of welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Overall our stay was comfortable and location suited our needs for the weekend.
Debra from Sydney, Australia 27 April 2016
Hi Debra
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated. We acknowledge that the car spaces are tight, unfortunately there is little we can do about this. We have commenced a cleaning schedule for all bathroom fans - thank you. We do hope to have the opportunity of welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
We found the Birches Serviced Apartments to be very comfortable and clean with friendly, helpful staff. A great location, within walking distance to CBD and other attractions. Definitely value for money, we will stay again and recommend the Birches Serviced Apartments to others.
Pauline from Melbourne, Australia 26 April 2016
Hi Pauline
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we do hope to be able to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Perfect location for our stay - so easy to get everywhere we needed to go. We were in the townhouse and loved it. The staff were terrific - welcoming and helpful. We'll be back for sure (and I don't say that about many places).
Trudy from Adelaide, Australia 26 April 2016
Hi Trudy
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we do look forward to welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
We have stayed before but the location in a quiet part of East Melbourne was perfect for us with a car as access to and from the car park was good and the nearby streets were not too busy. (Until you turn on to Punt Road!)
Kyle from Melbourne, Australia 24 April 2016
Hi Kyle
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we do hope to have the opportunity of welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Was a quiet location, close to shops, tram and tourist attractions. The apartment was tidy and had good facilities. You can park your car. We found the apartment value for money.
Kathleen from Dubbo, Australia 23 April 2016
Hi Kathleen
Thank you for sending through your feedback following our recent stay with us; it is appreciated and we do hope to have the opportunity to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
The staff are very friendly and professional, the rooms are clean and the location, close to public transport, is very convenient.
Roger from Melbourne, Australia 22 April 2016
Hi Roger
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we look forward to welcome you back in May.
kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Very good apart from the fitted sheet for the sofa bed that didn't fit. Good access and close to tram stop. Liked the double blinds - good privacy which is important when you're on the ground floor. Room temperature was ideal.
Les from Melbourne, Australia 19 April 2016
Hi Les
Thank you for sending through your feedback following your recent stay with us: it is appreciated. We are aware a number of our baths require resurfacing and this has been scheduled for June of this year, when occupancy allows. We do hope to have the opportunity of welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Wonderful place to stay.Very clean, quiet and very helpful professional staff who go out of their way to help.Thankyou for making our stay in Melbourne enjoyable. We will definately stay here again .
Kim from Melbourne, Australia 18 April 2016
Hi Kim
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and I hope your drive home wasn't too stressful! Looking forward to welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
It was such a pleasure to stay at Birches! It was our first visit to Melbourne and The accommodation at Birches made the visit that much better!
CHIH from Melbourne, Australia 15 April 2016
Thank you for taking the time to send through your feedback following your recent stay with us: it is appreciated and we look forward to having the opportunity of welcoming you back again soon.
kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Thankyou for everything
Sean from Melbourne, Australia 08 April 2016
Hi Sean
Thank you for taking the time to send through your feedback; it is appreciated and we do hope to be able to welcome you back again soon.
Kind regards
Alan and the Birches Team,
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
It has always been a pleasant experience each time l have stayed at Birches
Craig from Wodonga, Australia 05 April 2016
Hi Craig
Thank you for sending through your feedback following your recent stay with us; it is appreciated and we hope to be able to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Located in a good spot to walk into Melbourne. Staff very friendly. Affordable price.
Tracey from Sydney, Australia 04 April 2016
Hi Tracey
Thank you for taking the time to send through your feedback following your recent stay with us. Your suggestion of advising guests in advance of our housekeeping schedule during Public Holidays is a valid point and we will look into how best to communicate this in the future. We do hope to have the opportunity of welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Great to have private villa. Definitely will return.
Neville from Aireys Inlet, Australia 03 April 2016
Hi Neville
Thank you for taking the time to send through your feedback following your recent stay with us: it is appreciated and we hope to be able to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
We had a very pleasant stay here. Very clean room, friendly staff
Not far from where we wanted to be everyday. Very close to the tram that took us right to where we wanted to be .
We would book here again
Kim from Melbourne, Australia 01 April 2016
Hi Kim
Thank you for sending through your feedback following your recent stay with us: it is appreciated and we hope to be able to welcome you back again soon.
Kind regards
Alan and the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Great Location, good communication regarding what to do outside of office hours.
Anew from Loxton, Australia 30 March 2016
Hi Andrew
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we do hope to have the opportunity of welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Great value for money, comfy bed, nice staff. Perfect for a quick overnight stay.
Shelley from Melbourne, Australia 29 March 2016
Hi Shelley
Thank you for sending through your feedback following your recent stay with us; it is appreciated and we do hope to have the opportunity of welcoming you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Brilliant. Value with car parking. Had everything we required.
Patrea from Walwa, Australia 18 March 2016
Hi Patrea
Thank you for taking the time to send through your feedback following your recent stay; we do appreciate it and hope to have the opportunity to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
for a older style unit it was very comfortable and in good presentation
the bed was very comfortable
Gregor from Sth Gippsland, Australia 13 March 2016
Hi Gregor
Thank you for taking the time to send through your feedback following your recent stay with us; it is appreciated and we hope to have the opportunity to welcome you back again soon.
Kind regards
Alan & the Birches Team
Overall Rating
Cleanliness
Service
Staff
Location
Comfort
Value for money
Very good. Not over the top; comfortable, clean, easy to access.
Have been using over many years. Will continue to do so.
Julie from Geelong, Australia 12 March 2016
Hi Julie
Thank you for taking the time to send through your feedback following your recent stay; it is appreciated and we look forward to welcoming you back again soon.
Kind regards
Alan & the Birches Team