357 reviews from guests stayed at The Waverley International Hotel
Rating 9 out of 10 301 Springvale Roadglen waverley, victoria, australia3150
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Very comfortable, near my conference, staff dealt with any request efficiently
JEAN from Maffra, Australia 18 May 2015
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Great stay. I made an error where I booked the wrong dates. Roxy kindly fixed this up without penalty. All of the staff were so friendly and nothing too much trouble. It's also great to see a restaurant which doesn't overinflate the price of its wine to ridiculous amounts. I'd definintely be back
Deire from Brisbane, Australia 18 May 2015
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The room & service was of a great standard. What ruined our stay was being kept up all night by persons constantly coming & going from neighbouring room. Knocking on door & calling out until they got a response. This even continued on first thing in the morning when our own room was knocked on & a male was walking up & down the level looking for the right room. If there wasn't some sort of drug dealing going on then I'd be very surprised.
$16 for a continental breakfast was also quite expensive, especially just for a bowl of cereal.
Rebekah from Melbourne, Australia 17 May 2015
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Comfortable and easy access to where we had to go Staff were very friendly
Catherine from Melbourne, Australia 17 May 2015
Dear Catherine,
Thank you for taking the time to share your feedback with us. We were really happy that you have enjoyed your time with us. I will let our team know that, our service and friendliness also helped your stay a memorable one.
We are looking forward to welcome you soon .
Kind Regards
Nilantha Seneviratne
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good stay very good location
Harilaos from Melbourne, Australia 16 May 2015
Dear Harilaos,
Thank you for sharing your thoughts on your recent experience at our hotel. It was fantastic to read that you enjoyed your time with us.
It is happy to know that our service and the location made a unforgettable stay.
Please ensure you contact us directly when you are planning your next visit to Melbourne.
Kind Regards
Nilantha Seneviratne
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Everything was fantastic. The only thing was the room I was staying in was close to the laundry pick up? delivery area and in the morning it was quite noisy very early in the morning
Danni from Melobourne, Australia 08 May 2015
Dear Danni,
Thank you for posting such a glowing review following your recent stay with us.
It is a pleasure to learn that we made your stay a memorable one. We will make sure your next stay is far away from store room.
We look forward to the opportunity of welcoming you back again soon.
Kind regards,
Nilantha Seneviratne
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Comfortable and convenient.
I like that The Waverley has a card on the bed showing the employee who has prepared the room. Nice touch and should lead to employee pride and "ownership" of their work.
Chris from Adelaide, Australia 01 May 2015
Dear Chris,
Thank you so much for such a great review.
We are very much appreciating your comments regarding your stay at The Waverley International Glen Waverley. It is always a pleasure to receive positive feedback.
We are always happy to offer corporate rate for our corporate guests. I will contact you soon to discuss regarding this.
Once again, thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Kind Regards
Nilantha Seneviratne
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comfortable and central for my type of business
Timothy from Melbourne, Australia 30 April 2015
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Super friendly staff at the front desk and in the restaurant made my stay very welcome and enjoyable. Many thanks!
Kirsty from Launceston, Australia 29 April 2015
Dear Kristy,
Thank you for posting such a glowing review following your recent stay with us. It is a pleasure to learn that our staff was able to make your stay a memorable one.
We hope you will be able to visit us again soon.
Regards
Nilantha Seneviratne
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Excellent customer service. We were upgraded which was greatly appreciated. The room was a bit drafty with the door directly to the outside and no door seal. A kitchenette would have been great - toaster and crockery etc.
Lisa from Ballarat, Australia 12 April 2015
Dear Lisa,
Thank you for taking the time to share your feedback with us. We were really happy that you and your family have enjoyed your time with us. Please contact us directly next time, when you traveling to Melbourne, we do have two bed room serviced Apartments with full kitchen facility. That could be a good option for you.
Kind Regards
Nilantha Seneviratne
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great very happy
Pablo from Melbourne, Australia 12 April 2015
Thank you Mr. Noia
It is really happy you enjoy your stay with us.
Hope we can see you again in the future.
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great weekend with the GT Falcon Club of Australia Vroom Vroom
Mark from Melbourne, Australia 07 April 2015
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Very good.
Francesca from Melbourne, Australia 03 April 2015
Thank you for a wonderful review. It was great to read how much you enjoyed your stay with us.
I have shared your feedback with the team and I know they are very happy to hear this.
Please contact us directly, when you want to make your next booking with us.
We are looking forward to welcome you soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Excellent location not far from friends that we were visiting. Also close to The Glen and all those food shops !
John from Newcastle, Australia 31 March 2015
Thank you for taking time to share your experience with other travelers.
We are happy to hear that you enjoyed your stay and look forward to welcoming you back.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Good.
Only mention is that the smoking ashtray should not be outside a room, ie 101, as the smell does filter into the room. Move ash tray to around the corner at least. I don't mind smokers getting wet!
Craig from Perth, Australia 30 March 2015
Thank you for your comments . We appreciate your feedback.and will take in to serious consideration.
We hoping to welcoming you back soon.
Kind Regards
Nilantha Seneviratne
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Had a loverly stay. Staff very good and attentive. Only thing I found was you could hear noise from outside.
Merris from Launceston, Australia 27 March 2015
Thank you for taking the time to write this review. We are happy to hear your overall experience was a good one.We hope you will chose to stay with us again soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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wonderful will stay again
Julie from Linton, Australia 15 March 2015
Dear Julie,
Thank you for sharing your feedback on your recent stay with us. It was great to learn that you enjoyed your time with us.
Thank you also for your recommendation and we look forward to being able to welcome you back again some time soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Very friendly service. Loved it. Will stay again
Wendy from Kambah, Australia 24 February 2015
Dear Wendy,
Thank you for taking the time to share your feedback with us. We were really happy that you have enjoyed your time with us. Please contact us directly next time, when you traveling to Melbourne .
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Generally very good, However, we had problems with the air conditioner, and toxic smells coming from the adjacent room due to refurbishment work being undertaken at the time of our stay
Geoffrey from Port Macquarie, Australia 22 February 2015
Dear Geoffrey,
Thank you for your review of The Waverley International. It’s great to read that you enjoyed your stay.
I have given your feedback to chef and he is looking at his options now to add or to change the menu. We are very sorry if that paint smell from next door made difficult to enjoy your stay.
Please contact us direct when you making your next booking with us.
Once again, thank you, and hope to see you again soon
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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very good, very pleasant
Chris from Albury, Australia 20 February 2015
Dear Chris,
Greetings from The Waverley International Hotel
Thank you for sharing your thoughts with us. It was great to know that you have enjoyed your stay with us.
I will pass these comments to all the departments, I am sure they are happy to hear positive feedback.
Please contact direct next time when you are traveling to Melbourne to making a booking with us.
Kind Regards
Nilantha Seneviratne
Front office supervisor
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Very happy
Gary from Brisbane, Australia 12 February 2015
Thank you for taking time to share your recreant stay experience with us. We are relay happy that your overall experience was a good one.
We are looking forward to welcome you back soon.
Thank you
Nilantha Seneviratne
Front office Supervisor
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Good except for the fire alarm episode at 3am on the 28th. There was little information shared - people staggering out of their rooms like me looking around the firies didn't give much away. I went back to bed because there was no smoke or flames and a bit later on I heard the fire truck leave. No one took charge and informed us what was going on.
Ross from Perth, Australia 30 January 2015
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Generally its very good however if we can improve the following it will even be better.
- Bar closes at 9:30pm is abit early, best if it can go until 11pm as thats a better time for people to chill out before heading to bed.
- The bathroom decor is abit aged, can see some plastic covering begin to come off.
Alex from Sydney, Australia 29 January 2015
Dear Alex,
Thank you for sharing your thoughts with recent stay with us. It was great to read that you enjoyed your time. Thank you also for your recommendation to open the Bar till late. The management is looking at the options now.
We are looking forward to welcome you back again to The Waverley International Hotel soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Very pleasant stay at the W.I.H. Was happy to receive surprise room upgrade on arrival. Thanks again! Room was impeccable, and very comfortable. The only negatives were a few things missing in the breakfast (which were quickly rectified) and the croissant was rock hard & almost completely burnt. Reception staff happily removed it from the invoice though. The other thing to mention is that I would have thought that the Premium King room might have a higher quality instant coffee than Nescafe Blend 43 also, to differentiate the room, particularly in a coffee conscious city like Melbourne. All in all, very pleasant stay, with happy & quick service and we would definitely stay there again.
Robert from Melbourne, Australia 27 January 2015
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Very friendly staff. Great location. Big rooms.
Matthew from Newcastle, Australia 16 January 2015
Dear Matthew,
Greetings from The Waverley International Hotel!
Thank you for posting such a glowing review following your recent stay with us. It is a pleasure to learn that your stay was a memorable one.
It’s good to know that our cleanliness, service, location, comfort, staff and value for money made perfect for you.
Further to your feedback regarding Foxtel, management is looking at to get the connection soon. I hope when you come next time, you may be able to enjoy it.
Once again, thank you for taking the time to share your experience with us.
We look forward to the opportunity of welcoming you back again soon.
Kind regards
Nilantha Seneviratne
Front office Supervisor
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No comment
Adam from Canberra, Australia 03 January 2015
Dear Adam,
Thank you for sharing your thoughts on your recent experience at our hotel.
It was great to know that, you and your family enjoyed your time with us, and glad that you found the location and service levels of the hotel to your satisfaction. I have shared your feedback with all the team and I know they appreciate the recognition. We do hope to see you soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Very pleasant, easy location. Staff friendly and professional. Had a drink in the restaurant which was easy and well priced. Perhaps a few nibbles/chips/nuts available to purchase would be an extra touch.
Will be staying again.
Lorraine from Melbourne, Australia 18 December 2014
Dear Lorraine,
Thank you for sharing your feedback on your recent stay with us. It was great to learn that you enjoyed your time with us.
I am so sorry that the nibbles weren't available at that time. I will make sure bar staff keep proper stock.
Thank you also for your recommendation and we look forward to being able to welcome you back again some time soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Very friendly staff. Clean room. Appreciate the service n the plenty parking spots lol
Xie from Melbourne, Australia 15 December 2014
Dear Xie,
Greetings from The Waverley International Hotel,
Thank you for sharing your feedback with us. It’s great to know that our room, cleanliness, Price, location and staff made your stay a memorable one.
We give complimentary secure parking and free Wifi to all our guests.
Thank you for your suggestion. We are looking at that to implement as soon as possible and is looking at the options now.
Once again, thank you for taking the time to share your feedback.
We are hoping to welcome you back soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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enjoyable
Edmund from Glenwaverly, Australia 12 December 2014
Dear Edmund,
Thank you for taking the time to share your feedback with us.
It’s great to know that you have enjoyed your stay.
Please contact us directly, when you making your next booking with us.
Once again, we are looking forward to welcome you soon to The Waverley International Hotel.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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We really enjoyed our stay and would be inclined to book with you again if/when we return to Melbourne. We found the Staff most helpful and the location suited us very well.
Jean from Melbourne, Australia 08 December 2014
Dear Jean,
Thank you so much for such a great review.
We are very much appreciate your comments regarding your stay at The Waverley International
It is always a pleasure to receive positive feedback.
We are really glad that you enjoyed your stay and thank you for the positive feedback on our staff that looked after you during your stay.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Best wishes
Nilantha Seneviratne
Front office Supervisor
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Very welcoming staff on arrival and departure
George from Adelaide, Australia 01 December 2014
Dear George,
Thank you for your review of The Waverley International. It’s great to read that you've and your family enjoyed your stay. Thank you for emphasis on the front office staff service. I’m very lucky to have a great team working here with us and I know they’ll be pleased to receive your feedback.
Please contact us direct when you making your next booking with us.
Once again, thank you, and hope to see you again soon
Yours sincerely
Nilantha Seneviratne
Front office Supervisor
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Very good. However difficult carrying suitcase up the stairs as the elevator was located some distance away.
Fiona from Sydney, Australia 30 November 2014
Dear Fiona,
Thank you for your feedback on your recent stay with us.
I do hope you have enjoyed your stay.
I will allocate a ground floor room or a room closer to the elevator next time when you are booking with us.
I am sure that you will see our new breakfast menu including items suggest.
Once again, thank you for taking time to send a post a feedback.
I am looking forward to welcome you soon.
Nilantha Seneviratne
Front office Supervisor
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The door was the annoying part. Something was wrong with the lock/card for room 111. We tried it over 10 times before it decided to open. We don't know what or how it decided to open but it did.
After dinner we came back and same problem happened except it didn't open so we went back to receptipn to swap the card to room.
Tried it multiple times again-didn't work. We went back to reception to ask for help.
Friendly staff came to assist us & said lock is broken and used his key to let us in instead.
All else was good though.
Con from Brisbane, Australia 24 November 2014
Dear Con,
We very much appreciate your comments regarding your stay at The Waverley International Hotel. I am really sorry about the door lock. It has already fixed now.
As you mention in the email, we have reminded our staff members to give direction to every guest to there room on arrival with out fail.
Once again, thank you for taking the time to share your feedback.
We are hoping to welcome you back soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Found everything perfect and the weekend rate perfect
Guest From from Melbourne, Australia 24 November 2014
Dear Andy,
Thank you so much for such a great review.
We very much appreciate your comments regarding your stay at The Waverley International Hotel. It is always happy to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Very happy, the breakfast was a little underwhelming. The eggs Benedict has a teaspoon of sauce, bit let down
James from Glengowrie, Australia 18 November 2014
Dear James,
Thank you for posting such a glowing review following your recent stay with us. We are please to know that you had a great stay.
I will speak to the chef regarding the breakfast, and will do the needful to make it correct.
Once again, thank you for sharing your thoughts with us.
We are looking forward to welcome you soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Great Experience.
Graeme from Gold Coast, Australia 17 November 2014
Dear Graeme,
Thank you for taking the time to share your feedback with us.
It’s great to know that you have enjoyed your stay.
As always we try our level best to give a personalized service to each and every guest.
So we are happy that, we have another happy customer.
Please contact us directly when you want to make your future bookings.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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friendly staff, quiet & peaceful location, very clean & tidy
Greg from Melbourne, Australia 14 November 2014
Dear Greg,
Thank you so much for such a great review.
We very much appreciate your comments regarding your stay at The Waverley International Glen Waverley. It is always a pleasure to receive positive feedback.
We are really glad that you enjoyed your stay and thank you for the positive feedback on our staff that looked after you during your stay. One another our main point is cleanliness.
I will pass the comments that you have mention to all the departments.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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A lot of noise from other rooms other wise OK
Bryan from Albury, Australia 10 November 2014
Dear Bryan,
Thank you for sharing your feedback on your recent stay with us. It was great to learn that you enjoyed your time with us.
We are sorry about the noises from the other guests. Please contact reception next time, if this happen. We make sure that you will have a quite and comfortable stay.
Thank you also for your recommendation and we look forward to being able to welcome you back again some time soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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An excellent locality for where we wanted to stay. Enjoyable continental breakfast. Close to shopping, restaurants, train and entertainment. A quiet, convenient location.
William from Canning 6107, Australia 10 November 2014
Dear William,
Greetings from The Waverley International Hotel
Thank you for posting a beautiful review regarding your recent stay with us.
It’s a pleasure to know that you had a comfortable and an enjoyable stay.
As you describe, our location is one the best thing that always our guests are happy with. Top of that our service, cleanliness and meals make every one to have memorable stay too.
Thank you for mentioning about the soap holders. Management is looking at the option to fix that problem soon and new information file will be out soon.
Once again, thank you for your information and suggestions.
We are look forward to welcoming you back again soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Pleasant
Dejan from Eastwood, Australia 31 October 2014
Dear Dejan,
Greetings from The Waverley International Hotel
Thank you for sharing your thoughts on your recent experience at our hotel. It was good to read that you enjoyed your time with us.
Unfortunately we had few complains about our internet connection.
We have upgraded our Wifi service recently, and placed three antennas different location in the premises to give good signals to all the rooms.
We have already informed our maintenance person to looking to this important matter.
Once again, please accept my apology.
Please contact us direct when you want to make your next booking.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Very happy with my stay.
Kimberley from Bairnsdale, Australia 26 October 2014
Dear Kimberley,
Greetings from The Waverley International Hotel
Thank you for posting such a glowing review following your recent stay with us. It is a pleasure to learn that our staff, service, cleanliness, value for money were able to reach up to your satisfaction.
Further to our suggestion, management is looking at the restaurant menu to add more items.
We look forward to the opportunity of welcoming you back again soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Friendly, clean, convenient, spacious and affordable. Wifi didn't work though.
Joanna from Perth, Australia 15 October 2014
Dear Joanna,
Greetings from The Waverley International Hotel
Thank you for taking the time to share your feedback with us. We were delighted to learn that you and your family enjoyed your time with us.
We are very sorry about that you couldn’t get wifi work.
Wiif system is upgraded recently, and we got to know that some of the room having problem to detect the signals. It’s been already fixed now.
We are looking forward to welcome you and your family back to the hotel soon.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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Well set out room, very comfortable bed/chairs.
Cristy from Melbourne, Australia 13 October 2014
Dear Cristy,
Thank you for posting such a glowing review following your recent stay with us. It is a pleasure to learn that our well set out room and comfortable bed has given a memorable stay.
Thank you for letting us knows about the internet cable, and we have already replaced.
We look forward to the opportunity of welcoming you back again soon.
Kind regards,
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Very friendly and professional staff. Lovely breakfast - delicious porridge! I found the bed a little firm but all other aspects of the room were good/very good.
Karen from Auckland, New Zealand 13 October 2014
Dear Karen,
Thank you for sharing your thoughts on your recent experience at our hotel. It was fantastic to read that you enjoyed your time with us in one of our newly upgrade premium room.
It was beautiful comment about the breakfast you had.
In your next visit, please do not miss out to try special meal from our dinner menu.
Please ensure you contact us directly when you are planning your next visit to Melbourne so we can allocate you a room that meets your preferences.
Kind Regards
Nilantha Seneviratne
Front office Supervisor
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satisfied
Brett from Adelaide, Australia 10 October 2014
Dear Brett,
Thank you for taking the time to share your feedback with us. We were delighted to learn that you had enjoyable time with us. Further to your comment, we are considering to place wine glasses in the room and more selection in the mini bar as well.
Once again, thank you for your suggestions. These suggestions help us to make our standard and service to the next level.
Thank you
Kind Regards
Nilantha Seneviratne
Front office Supervisor
